Outlook is a popular webmail service by tech-giant Microsoft. Used by a number of people across the globe, this service works flawlessly. However, sometimes, users may notice that their Outlook email is not updating automatically. In fact, Outlook 365 not updating inbox is a common issue faced by users. No matter which version of Outlook you have, the reasons and solutions for the program not updating emails automatically are listed in this blog. Read on to find out more.
Why is Outlook not Updating Emails Automatically?
- Conflict between offline and online items.
- Corruption of PST File
- Slow inbox refresh rate
- The auto-update feature is disabled
- Outlook account not set up properly
- Bugs in Outlook program
How to Fix Outlook Email Not Updating Automatically?
Solution 1: Clearing Offline Items
A majority of accounts configured in Microsoft Outlook come with the Cached Exchange Mode turned on by default. This enables you to carry on your work with MS Outlook on the go even when you are offline and also enhances the performance. In case there is a mismatch in the items in MS Outlook with the online variant, the cached data might be corrupted. Hence, clearing the offline items may resolve the Outlook inbox not updating automatically issue. Here are some guidelines you need to follow:
- Right-click on the folder.
- From the drop-down, select Properties.
- Choose the Clear Offline Items option.
- In the confirmation prompt, select OK.
- Click on the Send/Receive button.
- After that, click the Update Folder.
Solution 2: Deleting OST Files
Microsoft Outlook client keeps a cache and storage of all messages, events, etc. in .ost file. Often, deleting this file helps in resolving Outlook not updating inbox automatically issue. Here is the stepwise guide for doing so:
- Click on the File tab.
- From the list of options, select Indo.
- Click on Account Settings.
- Once more, select Account Settings.
- Click on Data Files.
- Now, you will see a list of all Outlook data files and their respective locations.
- Click the Open File Location option.
- When the file location opens, highlight the file.
- Hit the Delete key.
Solution 3: Increase the inbox refresh rate
Is your Outlook not receiving emails and not updating automatically? Well, perhaps the refresh rate is too slow. Here is how you can tweak it.
Note: This process works on Outlook 2007 and older.
- Open Outlook.
- Click on File.
- Select Options.
- Click on Advanced.
- Click on the Send/Receive tab.
- Scroll down to the Settings for Group Section.
- Click on All Accounts.
- Mark the option for Schedule an Automatic Send/ Receive Every _ Minutes.
- Choose how often you wish the app to update the folder.
- When satisfied with the changes, click on Close.
Solution 4: Set Auto-Update
Sometimes users forget to set up auto-update for their Outlook inbox. Here is how to set auto refresh in Outlook 2016, 365, 2013, 2010, or older:
- Launch the Outlook app on your device.
- Click the Send/Receive tab.
- Now, select Send/Receive Groups.
- Click on Define Send/Receive Groups.
- For each account, select the Schedule an Automatic Send/Receive.
- Tweak the frequency of the refresh rate.
- Click on the close button.
- Now your inbox will start refreshing automatically.
Solution 5: Repairing the Outlook account
Microsoft Outlook may stop syncing the mails. To fix this issue, you need to repair the account. The below-mentioned steps also help in fixing Outlook 2013 not updating automatically issue.
- Launch Outlook on the computer.
- Click on File at the upper left corner.
- Click on Info.
- Select the Account Settings option.
- Choose the account you are having trouble with.
- Click on Repair.
- Review the email account settings.
- Click on Next.
- The repair process will begin.
- Once it is over, click the Change Account option.
- Once again, review the settings.
- Click on the Next button.
- Click on Close.
- Finally, click on Finish.
Solution 6: Reinstall Outlook
Is your Outlook 2016 not updating automatically? Reinstalling the software may fix the issue.
Note: The steps mentioned below apply to Outlook 2003 and newer.
- Go to the Control Panel.
- Click on Programs.
- Select the Add or Remove Programs option.
- Locate Microsoft Office.
- Click on the Uninstall button located next to Office.
- Confirm the action when prompted.
- When the program gets uninstalled, reinstall the Office suite once again.
Often, due to one reason or the other, Outlook stops syncing and updating emails automatically. However, this issue can be solved easily. Just follow the fixes mentioned above and get your inbox to refresh and update automatically.